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Privacy Policy

Last updated: 01/02/2026
Company: TryRackets Ltd
Website: www.tryrackets.co.uk
Contact: support@tryrackets.co.uk

TryRackets Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

1. Information we collect

We may collect the following types of personal information:

Information you provide to us

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment details (processed securely by third-party providers)

  • Any information you provide when contacting us

Information collected automatically

  • IP address

  • Browser type and device information

  • Pages visited and interactions on our website

  • Cookies and similar technologies

2. How we use your information

We use your personal data to:

  • Process rental orders and purchases

  • Arrange delivery and returns

  • Communicate with you about your order or enquiry

  • Provide customer support

  • Manage payments and authorisations

  • Improve our website and services

  • Comply with legal and regulatory obligations

3. Lawful basis for processing

Under UK GDPR, we process your data based on one or more of the following lawful bases:

  • Contract – to fulfil rental and purchase agreements

  • Legal obligation – for accounting, tax, or regulatory compliance

  • Legitimate interests – to operate and improve our business fairly

  • Consent – where you have explicitly agreed (e.g. marketing emails)

4. Payments

Payments on our website are processed securely by third-party payment providers (such as Stripe or Wix Payments).

We do not store or have access to your full card details.

5. Shipping & third parties

To deliver our services, we may share necessary personal data with trusted third parties, including:

  • Payment processors

  • Courier and delivery services

  • Website hosting and infrastructure providers

  • Analytics and performance tools

These third parties only receive the information required to perform their services and are required to protect your data.

6. Cookies

We use cookies and similar technologies to:

  • Ensure the website functions correctly

  • Analyse site usage and performance

  • Improve user experience

You can manage or disable cookies through your browser settings. Some features of the site may not function correctly if cookies are disabled.

7. Data retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

8. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where consent applies)

To exercise any of these rights, please contact us at support@tryrackets.co.uk.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

10. Marketing communications

If you opt in to receive marketing communications, you may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails, or

  • Contacting us directly

We do not sell your personal data to third parties.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 support@tryrackets.co.uk

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